Refund Policy

At Ali Mobiles, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, please review our Refund Policy below to understand the process and conditions for requesting a refund.

1. Eligibility for a Refund

Refunds will be provided in the following cases:

  • Defective or Damaged Products: If the product you purchased is defective, damaged, or faulty upon receipt, you may request a refund or exchange. Please report the issue within 7 days of receiving the product.
  • Incorrect Item Received: If you receive an incorrect item that does not match your order, we will offer a refund or exchange.
  • Product Not as Described: If the product does not match the description or features as advertised, you are eligible for a refund or exchange.

Refunds will not be granted in the following cases:

  • Change of Mind: If you simply change your mind after purchasing, refunds will not be issued.
  • Used Products: If the product has been used or damaged by the customer.
  • Missing Accessories or Packaging: If the product packaging or accessories are missing.
  • Products Purchased on Sale or Promotion: Certain promotional items may not be eligible for a refund. Please check the terms of the promotion.

2. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Please contact us at info.alimobiles@gmail.com or call 03008775843 within 7 days of receiving your order. Provide your order details (such as the order number, product details, and reason for the refund).
  2. Return the Product: Once we approve your refund request, you will be asked to return the product to our store in its original condition, with the original packaging and accessories (if applicable). You are responsible for the shipping costs associated with returning the item.
  3. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the conditions for a refund (unused, undamaged, in original packaging). If the product is deemed eligible for a refund, the refund will be processed.
  4. Refund Method: Refunds will be issued via the original payment method used during the purchase. If you paid by cash on delivery, the refund will be processed via bank transfer or mobile wallet as per your preference.

3. Refund Timeline

Once your returned item is received and inspected, a refund will be processed within 7-10 business days. If you have not received a refund within this period, please contact us at info.alimobiles@gmail.com or call us at 03008775843.

4. Partial Refunds or Exchanges

  • Partial Refunds: In some cases (such as if only part of an order is returned), a partial refund may be issued.
  • Exchanges: If you prefer an exchange for a different product, we will offer an exchange instead of a refund, provided the item is returned in its original, unused condition.

5. Exceptions to the Refund Policy

Refund requests will not be accepted under the following circumstances:

  • The product has been altered or repaired by someone other than an authorized service center.
  • The product has been intentionally damaged or misused.
  • The product packaging or accessories are missing.

6. Shipping Costs

  • Shipping fees are non-refundable. If the refund is granted, you will be refunded for the product cost only. Shipping costs (for both the original order and the return) are at the customer’s expense unless the return is due to a defective or incorrect item.

7. Warranty Claims

For issues with a product under warranty (e.g., manufacturer defects), please contact us, and we will assist you with the warranty claim process. Warranty claims are handled according to the manufacturer’s terms and conditions.

8. Contact Information

For any questions regarding refunds or to request a refund, please contact us:

  • Email: info.alimobiles@gmail.com
  • Phone: 03008775843
  • Address: Office #41, Near Bar Canteen, District Courts, Rahim Yar Khan, Pakistan.

Thank you for shopping at Ali Mobiles! We aim to provide the best possible service and high-quality products. If you have any questions or need assistance, don’t hesitate to reach out to us.