Terms and Conditions

By using the services of Ali Mobiles, purchasing products, or engaging in any transaction with us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Store Name: Ali Mobiles
Store Location: Office #41, Near Bar Canteen, District Courts, Rahim Yar Khan, Pakistan
Phone: +92 300 8775843
Email: info.alimobiles@gmail.com

Ali Mobiles operates as a retail store selling smartphones and related accessories. We strive to provide high-quality products and exceptional service to all our customers.

2. Product Information

  • Product Listings:
    All product information provided on our website, online store, or other platforms is accurate to the best of our knowledge. However, Ali Mobiles reserves the right to correct any errors or omissions regarding product details, prices, or availability without prior notice.
  • Product Availability:
    Product availability is subject to stock levels. In case an item is out of stock or unavailable after you have placed an order, we will notify you immediately and either offer a refund or allow you to choose an alternative product.
  • Product Warranty:
    Products come with the manufacturer’s warranty (where applicable). Warranty terms and conditions will vary depending on the brand and product type.

3. Order and Payment

  • Order Confirmation:
    Once you place an order, you will receive a confirmation email or SMS with your order details. This does not guarantee the product’s availability until the order is processed and confirmed.
  • Payment Methods:
    We accept various payment methods, including cash on delivery (COD) and bank transfers. Online payment options may also be available. Please ensure that the payment is completed before we process the order.
  • Pricing:
    All prices listed are in Pakistani Rupees (PKR) unless stated otherwise. Prices are subject to change without notice due to fluctuations in market rates or other factors. Applicable taxes, delivery fees, and additional charges will be added during checkout.

4. Shipping & Delivery

  • Processing Time:
    Orders will be processed and shipped within 1-2 business days (excluding weekends and public holidays). Custom or pre-order items may require additional time.
  • Shipping Methods:
    We use trusted local courier services for deliveries. Estimated delivery times are generally 3-5 business days, but may vary depending on the destination. Remote areas may experience longer delivery times.
  • Shipping Costs:
    Shipping fees will be calculated based on the delivery location and the weight/size of the product(s) being shipped. You will be notified of the shipping costs during checkout.
  • Order Tracking:
    After your order is dispatched, we will provide you with a tracking number, which you can use to track your order’s status online.
  • Delivery Issues:
    Please inspect your order immediately upon receipt. If there are any issues such as missing items, damaged goods, or incorrect products, contact us within 24 hours at info.alimobiles@gmail.com.

5. Returns, Refunds, and Exchanges

  • Return/Exchange Policy:
    If your product is defective, damaged, or incorrect upon delivery, you must notify us within 24 hours of receipt. We will either offer a refund, replacement, or exchange based on the situation.
  • Conditions for Returns/Exchanges:
    To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping fees for returns/exchanges may apply, depending on the reason for return.
  • Refund Process:
    Refunds will be processed to the original payment method used for the purchase. If payment was made via cash on delivery, refunds will be processed by bank transfer or other mutually agreed methods.

6. Privacy & Security

  • Personal Information:
    We respect your privacy. Any personal information collected during the order process will only be used for processing your order and providing customer support. We do not sell or share your personal information with third parties.
  • Security:
    We use industry-standard encryption to protect your data during transactions. However, while we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Limitation of Liability

  • Ali Mobiles is not liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or services.
  • In the event of a product defect or fault, our liability will be limited to the replacement, repair, or refund of the faulty item, as determined by our warranty and return policies.

8. Modification of Terms

Ali Mobiles reserves the right to modify, update, or change these Terms and Conditions at any time, without prior notice. Any changes will be posted on our website or communicated through our usual customer channels.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Rahim Yar Khan.

10. Contact Us

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at:

Phone: +92 300 8775843
Email: info.alimobiles@gmail.com

By placing an order with Ali Mobiles, you acknowledge that you have read, understood, and agree to these Terms and Conditions.